Get in Touch With Us

Whether you have a question about one of our casino reviews, spotted something that needs updating, or want to explore working with us, this page explains the best way to reach our team and what happens once you do.

How to Contact Our Team

Email is the most direct way to reach us. Every message is read by a real person, and we aim to respond within two working days. You can write to us at [email protected].

To help us get back to you quickly, a short description of your enquiry at the top of your message makes a difference — it lets us route your email to the right person straight away rather than passing it back and forth internally.

What You Can Ask Us About

We hear from readers for all sorts of reasons. The most common ones are listed below, but nothing is off the table — if it relates to our content, our comparisons or the casinos we cover, we want to hear it.

• Casino review questions — If you want more detail about a specific operator we have reviewed, a particular bonus, or how we assessed a site's payout speed or game range, just ask.
• Corrections and factual updates — Spotted a figure that looks wrong, a bonus that has changed, or a payment method that is no longer available? We take accuracy seriously and review every flag we receive.
• Content suggestions — Have a topic you would like us to cover — a casino comparison, a payment method guide or a particular game category? We genuinely consider reader suggestions when planning new content.
• Partnership and commercial enquiries — If you represent a casino operator or an affiliate network and would like to discuss a commercial arrangement, please introduce yourself and outline what you have in mind. We assess every partnership independently and commercial relationships do not influence our editorial rankings.
• Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to gambling, please mention it in your message and we will point you to appropriate support services available in Australia, including the Gambling Help Online service at gamblinghelponline.org.au or the national helpline on 1800 858 858.
• General feedback — Something about our site that worked well or that did not? We read it all.

What Happens After You Send a Message

Your email goes directly to a member of our editorial team — not an automated queue or a chatbot. Whoever reads it will have the context they need to give you a useful reply rather than a template response.

Our target turnaround is two working days. During high-traffic periods it may stretch a little beyond that, but we will always follow up. If your enquiry is time-sensitive, say so in the subject line and we will prioritise accordingly.

About Our Reviews and How We Work

Online Casinos Australia researches and compares offshore casino operators available to Australian players. Our assessments cover licensing and regulatory standing, welcome bonuses and ongoing promotions, pokies and table game libraries, live dealer options, Australian-friendly payment methods — including PayID where available — withdrawal processing times, and mobile compatibility.

Our rankings are based on editorial assessment. Commission arrangements with operators may exist, but they do not determine where a casino sits in our rankings or how it is written about. If you believe a review misrepresents a product, or contains outdated information, please contact us — we investigate every claim.

For a broader look at the options we cover, our page on best non GamStop casinos is a useful starting point for players researching offshore alternatives.

A Note on Player Eligibility

All casino content on this site is intended for adults aged 18 and over. The operators we review are offshore platforms operating under international licences; they are not regulated by an Australian authority. If you have a question about whether a specific site accepts players from your state or territory, or about the licensing jurisdiction of a particular operator, include those details in your message and we will do our best to assist.

We Value Reader Input

Independent comparison sites are only as useful as the accuracy of what they publish. Reader corrections, updates and suggestions have shaped real changes to our content, and we are grateful for every message that helps us improve. If something we have written has affected your decision in any way — for better or worse — we want to know about it.

Thank you for visiting. We look forward to hearing from you.